ATC Solutions Limited. Contact us: +44 (0) 20 7648 8950
mail@atcsolutions.com
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Client Care

At ATC Solutions we truly believe that by putting clients first and listening to what they want, we can deliver the highest possible standards of customer care. We work closely with our clients to ensure we deliver high quality and customer focused services.

The team at ATC Solutions has a commitment, passion, and determination to improve services and build strong relationships with our clients. We always strive to deliver excellent services and aim to get things right first time. The services we provide are integral to our clients' success and every employee of ATC Solutions takes their responsibilities strongly.

To ensure our services meet client expectations, we have developed a robust client feedback system. It is now even easier for clients to share ideas on how to improve services and report any dissatisfaction to that we can rectify it as quickly and efficiently as possible.

Clients can submit feedback at any time via multiple communication channels:

Email Signatures - All ATC Solutions employee have a feedback submission link in their email signatures: Have we met your expectations today? Please let my manager know.

Online Form - Available 24 hours for feedback submission on the ATC Solutions website: www.atcsolutions.com/contact-us/clientcare.aspx

Email - Please email clientcare@atcsolutions.com

Telephone - Head Office is open 09:00 to 17:00 (GMT) where you can discuss you feedback directly with a Client Engagement Officer: +44 (0)20 7648 8950

We encourage all forms of feedback so that we can learn from client experiences. I personally review all client feedback and a member of the team will aim to get back to you within 4 working hours with a solution.

Kind regards,

Ruairi Laughlin-McCann
Director

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